Refund Policy

At Digital Key Software, we are committed to ensuring your satisfaction with our products. Due to the nature of our digital offerings, we have a clear and fair refund policy designed to give you peace of mind.

1. Refund Eligibility

Our products are digital license keys for antivirus software, delivered electronically. We offer a 30-day refund guarantee to provide you with peace of mind. Refunds are available under the following conditions:

• Invalid License Key: If the antivirus license key you purchased is invalid or does not work, we will promptly provide a replacement or issue a full refund.

• Technical Issues: If you encounter technical issues such as installation problems or software incompatibility, we will work with you to resolve the issue. If the issue cannot be resolved, we may offer a refund.

• Order Mistake: If you accidentally purchased the wrong product, please contact us immediately within 30 days of your purchase, and we will assist you with finding a suitable solution.

2. How to Request a Refund

To request a refund, please contact our customer support team at help@digitalkeysoftware.com within 30 days of your purchase. When contacting us, please include the following details:

• Your order number

• Proof of purchase

• A description of the issue you are experiencing

3. Refund Process

• Upon receiving your refund request, we will review it and respond within 2-3 business days.

• If a refund is approved, the amount will be credited back to your original payment method.

• Please note that refunds can take anywhere from 2 to 14 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

Due to the digital nature of our products, the following items are non-refundable:

• License keys that have already been redeemed or activated.

• Software that has been downloaded or installed.

5. Exchanges

We do not offer exchanges for digital products. If you have purchased the wrong product, please contact us as soon as possible, and we will do our best to find a solution.

6. Contact Us

If you have any questions regarding our Refund Policy or need assistance with your order, feel free to reach out to us:

• Email: [help@digitalkeysoftware.com]

• Phone: [+6285780733433]