Although we sell intangible and irrevocable goods, we understand the risk and want to make refunds easier than ever before, we realize that exceptional circumstances can take place with regards to the character of the product we supply. If you face the problem in the product within 30 days of purchasing the product you can mail us at firstname.lastname@example.org our team will look into the issue and if our team unable to solve the issue we will issue the full refund to the buyer.
Non-Delivery of the product:
Due to some mailing issues with your email provider or your own mail server, you may not receive a delivery email from us. In this case, we recommend contacting our Live Chat feature for assistance. Claims regarding such issues must be submitted to our Technical support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 30 days, may result in a refund decline.
Although all the products are re-tested before releasing by our team, unexpected errors can always occur. Such issues must be submitted for our Technical Support Team’s approval.
We keep the right to rectify the error or defect within 48 hours. If any deficiency is approved and we fail to correct it within 48 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full or at the customer’s choice, and a complete replacement of the product or the same.